Got Questions? We’ve Got Answers!

Our store is open Monday through Friday from 7:30 am to 5:00 pm, and Saturday from 8:00 am to 12:00 pm. We are closed on Sundays.

We accept all major credit cards, including American Express. We do not accept checks, Zelle, or other mobile payment apps. However, we offer tap-to-pay options, including Apple Pay, Google Pay, and Samsung Pay.

Yes, phone orders are welcome, and a designated person can pick up the order. Please provide the name of the person picking up and the expected pick-up date. Note that for us to reserve the materials, payment must be completed over the phone. Unpaid orders can still be prepared, but we cannot guarantee product availability at the time of pick-up.

Yes, we can process payments over the phone. For larger transactions, we may require a signed authorization form along with a copy of a valid driver’s license or ID, which should be emailed to us before processing.

No, our store is open to the public, and we welcome everyone—from professionals to DIY enthusiasts.

No, an account is not required to make purchases from us.

We cannot guarantee the availability of straps or covers for securing materials, so we recommend bringing your own equipment to safely transport your purchases.

Yes, our team can assist in tying down your materials. However, we are not liable for any issues that may arise during transportation, so we recommend double-checking all loads before departure.

We accept returns within 30 days for a full refund if the materials are in original, undamaged condition and accompanied by a receipt. After 30 days, returns with a receipt will be eligible for store credit only.

We encourage customers to check their materials before leaving the store. If you received the incorrect item, you may return it in good condition with the receipt, and we will exchange it for the correct item. If the item is no longer needed, and the error is verified through our system, a refund may be issued. In cases where items were entirely missed, please contact us within five days with your receipt number, date, and time of purchase for verification, so we can arrange for pick-up of the forgotten materials or provide a refund. Prompt notification is essential for issue resolution.

Our peak hours are from 7:30 am to 9:30 am, 11:30 am to 1:30 pm, and 3:00 pm to 5:00 pm, during which we may be assisting in-store customers. If your call goes unanswered, please try calling during non-peak times, and we will return missed calls as soon as possible. We appreciate your understanding and apologize for any inconvenience.

For liability reasons, customers are not permitted to use 3L Moulding equipment or tools.

Yes, we can cut plywood, hardwood, or mouldings to ensure they fit in your vehicle. However, we do not offer custom cuts beyond this service.